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Site Support for sites
Within Brit Porn Network |
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This page will provide you with general information, billing and membership questions for our network of sites.
Please read through these before contacting us. |
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Q: How do I cancel my membership ?
A:
Cancelling your membership is easy and can be done at any time. Please visit
CCBill Here to
cancel. |
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Q: Is joining any of your websites discreet ?
A:
There will be no mention of the website you have joined nor anything explicit on your
credit card statement. |
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Q: Will my email address or personal details be disclosed to any third party ?
A:
No. Your information is confidential. We will not sell or give any
of your information to anyone. |
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Q: Are the movies I have downloaded mine to keep ?
A:
Yes!
The movies are yours to keep for your personal use forever and we DO NOT use any form of DRM
(digital rights management) on any of our movie files. |
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Q: Do your sites contain pop ups, spyware or viruses ?
A:
No.
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Q: I am unable to join any of your
sites with my card.
A:
1. You have exceeded your limit on your credit card.
2. Your name and card is in a negative database due to past spending
habits online. i.e. In the past you have made chargebacks (blacklisted and in a
negative database shared by many online companies) or made refunds at
other websites.
3. Your IP address does not match the country of your credit card. i.e.
You use a U.K. registered credit card but you are trying to signup to
the website with an IP from China.
4. You are from a country with a high risk of credit card fraud. |
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Q: I have not received a sign up
confirmation email with my purchase details.
A:
If you use a a 'free' email address such as Yahoo/Hotmail, make sure to
check your spam folders. |
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Q: My username and password does
not work.
A:
1. Our system is case
sensitive. You must type in your username and password exactly
as you originally typed it on the signup form. We also run a
password protection system. If you have shared your password,
your username will automatically be blocked for 48hours.
2. Your cookies must be enabled.
3. You have tried
to guess several times without success and our security system has blocked you.
4.
If you
still have problems contact us. |
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Q: I have forgotten or lost my account details, what should I do ?
A:
To retrieve your login
details contact us with with your name, address, date you
originally signed up and which site you signed up to. (we do NOT
your credit card details). |
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Q: When I try to play a movie, I get an error message.
A:
Always download the movie files to your hard disk before playing.
Simply right click on a movie link and select "Save target as" from the
pop up menu. Select a location on your computer and press "save". Once
the download has finished, simply double click on the movie file and it
will play.
Left clicking the movie links (streaming) will sometimes
give an error message such as "The source filter could not be found.
Always save the files to your hard disk described above.
We always recommend that you use Windows Media Player which is
pre-installed on all PC's running Windows. It is always best however to
use the latest version available which can be downloaded for free
direct from the Microsoft website
HERE |
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Q: The movies will
not play on my Mac.
A: To play movies on a Mac, you need Windows media player 9 installed.
You must also save the movies to your hard disk before playing and not simply click the movies as this will give errors.
If using a basic one button mouse, hold the 'Ctrl' key whilst clicking
the mouse which will emulate a right click giving you the option to
save the file to your hard disk. |
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Q: I
am getting errors or links missing/not working
A:
Please report missing or broken links, or
tell us the exact problem you are having with what part of the
site. Please give as many details as possible so we can clear
this up quickly.
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Q: I have a question not listed on this page and
I need to contact you ?
A: Please use the email address below. |
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**
IMPORTANT - PLEASE NOTE!! **
If you submit a question, please DO NOT simply put a one line
message such as...
"I have lost my password"
"My login doesn't work"
"I can't login?"
"I have forgot my login details"
In order to assist you quickly, please provide as much relevant
info as you can for the listed below : -
1. Your full name.
2. The site URL you have joined (i.e. www.domain-name.com)
3. Your username and password.
4. Details about the problem you are having.
5. The email address you used when joining.
Failure to include the necessary information could delay replies
or resolution of the problem. |
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Please contact us
HERE |
